Shipping policy

At Pitalya, we believe shopping should be simple and hassle-free. From carefully packing your order to delivering it safely to your doorstep, we make every effort to ensure you have a smooth shopping experience.

Shipping Across India

We currently deliver to all serviceable locations across India through our trusted courier partners.

At the moment, we do not offer international shipping, but we hope to expand our services in the future.

Shipping Charges

Good news—we offer FREE shipping across India on all orders.

There are no minimum order value requirements and no hidden shipping charges. Shop with confidence and leave the shipping worries to us.

Order Processing & Dispatch

Most orders are carefully packed and dispatched within 1–3 working days after order confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festivals, sale events, or peak seasons, dispatch may take slightly longer. If that happens, we'll keep you updated.

Once your order is shipped, you'll receive:

  • An SMS confirmation
  • An Email confirmation
  • A tracking link so you can easily track your order.

Delivery Timeline

After dispatch, most orders are delivered within 3–8 working days, depending on your location.

Please note that these are estimated delivery timelines. Occasionally, deliveries may take a little longer due to reasons beyond our control, such as:

  • Bad weather
  • Transport or courier delays
  • Regional restrictions
  • High order volumes during festive seasons

If there's any unexpected delay, we'll keep you informed.

OTP for Prepaid Orders

For the safety of your order, some prepaid deliveries may require an OTP (One-Time Password) at the time of delivery.

Please make sure:

  • The mobile number provided while placing the order is active.
  • You keep your phone handy during delivery.
  • Share the OTP only after receiving your package.

Packaging & Damaged Orders

Every Pitalya product is packed with great care to ensure it reaches you in perfect condition.

If you receive:

  • A damaged product
  • A missing item
  • The wrong product

Please record an unboxing video from the moment you open the sealed package. This video is mandatory for us to verify and process your request. Kindly ensure that the parcel opening video is recorded within 24 hours of delivery.

We also recommend keeping the original packaging until your issue is resolved.

Delivery Attempts

Our courier partners will make up to 3 delivery attempts.

If you're unavailable, they may contact you to arrange another delivery attempt.

To avoid delays, please ensure your shipping address and contact details are correct while placing your order.

Need Help?

If you have any questions about your order, shipping, or delivery, our support team is always happy to help.

📧 Email: support@pitalya.com

📱 Customer Care (Calls & WhatsApp): +91 72409 09955

Thank you for choosing Pitalya. We look forward to delivering timeless craftsmanship right to your doorstep.